At Azad Pure Food, we want you to be satisfied with every order. If you receive a wrong, damaged, leaking, or mismatched product, please contact us as soon as possible after receiving your order. After verification, we will provide replacement, exchange, or refund support as appropriate.
To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging. Since our products are food items, opened, used, or unsealed products are generally not eligible for return, unless the product was defective, damaged, or incorrect at the time of delivery.
If possible, please record an unboxing video while opening your package. In case of a wrong, damaged, or leaking product, photos or videos can help us verify the issue and provide a solution more quickly.
If you request a return or exchange due to a change of personal preference, applicable delivery or courier charges may need to be paid by the customer. However, if we send the wrong or damaged product due to an error on our part, Azad Pure Food will arrange the necessary solution.
For any assistance regarding returns, exchanges, or refunds, please contact us through our Contact Us page.
